Who should join?


    Individuals and organizations eager to learn how to develop and maintain quality relationships with customers, employees, and partners. Includes: Learning videos, resources, and peer discussions.


    Anyone who wants to leverage the collective mind and experience of learners and practitioners within our community. Many industry- and topic-specific conversations to join. Includes: Access to forums, networking, and opportunities to connect.


    All members are invited to join our monthly live sessions for questions, additional insights, and opportunity to share live. Live online sessions include interviews and presentations with guest experts and corporate leaders.

Learning Videos: Overview

Included in the Learning Videos

The Book | Videos | Online Discussions

  1. 2
    • Course Note-taker with Visuals

    • Intro Part 1: Relationships Make Business Sense

    • Introduction Part 2: Identifying Common Relationship Types/Patterns

    • Conversation #1: It is All About Defining Outcomes

    • Conversation #2: Centricity & Culture /Relationship's Core

    • Conversation #3: Engagement is More Than Communication

    • Conversations #4 & 5: Responsibility & Accountability

    • Conversation #6: Transparency and Trust in Relationship Development

    • Conversation #7: Designing Intentional Experiences

  2. 3
    • Book (online-only): Serious Relationships/The Seven Elements of Successful Busines Relationships 3rd Edition

  3. 4
  4. 5
    • Introduction Part 1 (Business Model ROI) Review and Questions Only (course refresher)

    • Introduction Part 2 (Relationship Types) Review and Questions Only (course refresher)

    • Conversation #1: Defining Outcomes/ Review and Questions Only (course refresher)

    • Conversation #2: Centricity & Culture/ Review and Questions Only (course refresher)

    • Conversation #3: Engagement/ Review and Questions Only (course refresher)

    • Conversations #4 & 5: Accountability & Knowledge/ Review and Questions Only (course refresher)

    • Conversation #6:Transparency Before Trust/ Review and Questions Only (course refresher)

    • Conversation #7: Staging Intentional Experiences/ Review and Questions Only (course refresher)

  5. 6
    • Special Guest Interviews: Building Stronger Stakeholder Relationships

Not Just a Learning Community

a collaborative community

What happens when people share what they learn and support one another to build quality customer, employee, and partner relationships? Positive change. Better customer experiences. Engaged teams. Retention. Enrichment. Advocacy...
A Community Serious About Relationships

Your Employees Need a Serious Relationship

Buy the Book

Serious Relationships: The 7 Elements of Successful Business Relationships

Available on Amazon.com and other major book retailers.

Your Customers Need a Serious Relationship

Meet JC Quintana

Business Relationship Advocate and Author

"You see that smile I am wearing proudly? Comes from the joy of what I do every day for people. I know the psychology of relationships well and I help companies build a framework for relationship success through workshops, online learning, and change management. I love to write about Relationships, so be sure to grab a copy of my books. Better yet, call me and let's talk with no obligation. Meaningful dialogue that leads to quality relationships is my calling and the mission of my company." jc@DialoguePrime.com
JC Quintana